Refund policy
KVV is 100% committed to serving our customers with the best product quality and customer service. We offer a return policy within 30 days of the original purchase of the product.
You can always contact us for any return question at support@kvvsports.com.
30-day return policy
Product Condition - Unopened Box (Original Packaging) - Policy
· A full refund（the actual shipping costs will be deducted from your refund）
· In most cases, we will issue a refund (less any applicable freight or other charges) in the same form of payment originally used to purchase the product. Please allow up to ten (10) business days for your refund to be posted.
Product Condition - Unopened Box (Original Packaging) - Refund Amount*
· Full product value refund.
· Less shipping fees.
· Any promotional or free products will need to be returned,or at your request, we may bill you for the value of the product plus shipping.
· For products that offer free shipping, the actual shipping costs will be deducted from your refund.
Product Condition - Opened Box - Policy
· Delivery, and return shipping fees apply. (If the delivered product is incorrect due to our error, we will exchange for the correct product or issue a full refund.)
· In most cases, we will issue a refund (less applicable freightor other charges) in the same form of payment initially used to purchase the product. Please allow up to ten (10) business days for your refund to be posted.
· To be eligible for a return, please make sure that the product is in its original packaging
Product Condition - Opened Box - Refund Amount*
· Full product value refund.
· Less a 20% restocking fee.
· Less shipping fees (both ways).
· Any promotional or "free" products will need to be returned,or at your request, we may bill you for the value of the product plus shipping.
· For products that offer free shipping, the actual shipping costs will be deducted from your refund.
Product Condition - Damaged Product - Policy
· If you received a damaged/defective item or an item that is not the one you ordered, please contact customer service within 7 days.
Product Condition - Damaged Product - Refund Amount*
· Exchange for a new product or full refund.
· Any promotional or “free” products will need to be returned, or at your request, we may bill you for the value of the product plus shipping & handling.
*All requests for refunds and exchanges must be made within 30 days of the product shipment. If canceled 24 hours after the order date, the actual shipping charge may apply.
Detail information you need to provide
If it is determined your safe needs to be returned our customer support team will provide you with a return detail. Please have the following information available when contacting customer support (via support@kvvsports.com) :
· Purchaser's name and mailing address, email address, and phone number
· Online order number
· Detailed description of problem (Please provide the pictures or videos)
Missing item(s), wrong item(s) or incorrect package sent
Please carefully check the contents and the weight of the parcel before signing it. For any issues, please contact us at support@kvvsports.com. You will be asked to select the product, express the issue, and then upload clear pictures of the outer packaging, the shipping label, and the item you receive. From there, our team will review your request and get a resolution for you.
Have you received my return?
Processing your return usually takes a few days.
After returning the product, please contact us with the tracking number and carrier details so that we can track your return. Once we have confirmed receipt of the product, we will proceed with processing your refund.
When will I receive my refund?
For refunds, the processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item. After this, the refund time will depend on the payment method. Please see below for details:
· PayPal refunds may take up to 48 hours to process and appear in your account.
· Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.
Your return policy states that I have to return the product in its original packaging. I no longer have the original packaging - can I still return it?
To make sure that all customers will receive a complete, defect-free product, the products returned must be in a resellable status. We are sorry that products without the original packaging cannot be returned.